Our goal at EMG MORTGAGE is to provide quality customer service and to make the mortgage loan process as smooth and as efficient as possible. There is no greater honor than to hear a customer validate the claims we make about how great our customer service is.
Here is what a few of our customers had to say…
Zachary F. Albany, GA – July 2013
Even with a superior credit score and more than enough savings for the necessary and required down payment my wife and I were literally at our wits end with regard to our prospective home purchase! Indeed, after having gone needlessly back and forth and being hassled at every conceivable juncture for months upon months by one of the large multi-national mortgage/banking companies, we were ready to simply throw in the towel in our efforts to purchase our desired home.
After sharing my frustration with a good friend who had recently purchased his home in the Albany/Southwest Georgia area, he referred me to Ms. Mary Ellis and the professionals at EMG Mortgage and the rest as they say is HISTORY!! The EMG Mortgage experience was literally like the dawning of a new day!!! First, all of my questions were answered with compassion and understanding! Secondly, every one of my phone calls was promptly and timely returned without fail! Third, EMG Mortgage took the time (even well into some evenings and after business hours) to actually EXPLAIN the varied nuances and detailed complexities of the mortgage loan process and they did it with a helpful and authentic spirit that made my wife and I feel both comfortable and confident that EMG Mortgage was working with our very best interest in mind. And lastly, and perhaps most importantly, EMG Mortgage DELIVERED upon their PROMISE as we CLOSED on our home purchase in less than 21 days from the time I first made contact with Ms. Ellis and the EMG Mortgage staff. There were no tricks and no surprises. EMG Mortgage’s word was as good as gold!!!!!
Do yourself a favor and don’t be fooled into thinking that only the “BIG BANKS” can offer you competitive rates and excellent service. Quite to the contrary, EMG Mortgage provided us with superlative customer service and outstanding rock bottom rates and fees that were equally if not more competitive than the mortgage banking behemoths. Put simply, the EMG Mortgage staff and its owner Ms. Mary Ellis are Southwest Georgia’s ABSOLUTE BEST at delivering exceptional mortgage services to their customers and I would highly recommend and use their services again without any hesitation!!
Proud homeowners and customers of EMG Mortgage, Mr. and Mrs. A. Zachary Faison, Jr., Esq.
SANDRA J. ALBANY, GA – June 2013
EMG Mortgage gave me the confidence to believe that purchasing a home is achievable. I prepared for about a year to get my creditworthiness where it needed to be. After applying for a mortgage with another mortgage company and loan officer who played me from start to finish . My realtor then referred me to Ms. Mary Ellis (EMG Mortgage) who got me approved within two days and loan closed in three weeks , which was record time compared to the time wasted with the previous mortgage company. Kima Marlin the “loan processor” is always on top of her game, letting you know exactly what documents you need and she dots every (I) and crosses every (T) before sending documents to the underwriter. Thanks to EMG Mortgage for making my experience with purchasing my new home very easy and rewarding. I will recommend EMG to Mortgage to anybody in the market of purchasing a home.
Sandra I. James
KEITH H. ALBANY, GA – June 2013
EMG Mortgage has done it again. My wife and I are so pleased with the purchase of our new home.. Mary Ellis and Kima Marlin are prime movers and shakers when it deals with the loan process. I’m talking well versed and thorough in getting your loan package completed.. It is always a pleasure to work with true professionals Without question…. I would recommend EMG Mortgage to everyone who is in the market to purchase a home. Again, thank you guys for helping to make our dream a reality.
Keith and Elisa Harney
Cindy Kissinger – REMAX IN MOTION – October 2013
I am a local Real Estate Agent in the Albany, GA area and I have closed several loans with Mary Ellis. She and her staff kept me informed of what was going on with the loan from start all the way till closing. She provides quick turn around times and when no one else could get the loan closed she made it happen. I would highly recommend using her as your loan specialist.
Cindy Kissinger
